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Pre-sales Service
Assist clients in overall factory planning, provide equipment and automation consulting and design; Send technical personnel to the factory site to coordinate installation preparation, coordinate product placement, and be responsible for product installation.
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After-sales Service
Timely delivery, daily reporting of installation progress during equipment debugging; Train on-site operators and maintenance personnel for customers, and continuously open up channels for technical personnel to answer questions; During the warranty period, any equipment quality issues will be repaired and parts replaced free of charge.
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Maintenance during the warranty period
After the equipment is running normally, arrange technical personnel to track its use; Regularly follow up with customers, register the operation status of equipment, provide feedback on abnormal situations, and follow up to resolve them; After receiving the customer's repair notice, coordinate and solve it in the shortest possible time, and if necessary, send a dedicated person to the site.
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Maintenance outside the warranty period
After the warranty period expires, an annual maintenance plan can be signed to provide lifelong maintenance services for the products provided at a discounted price; Regularly follow up with customers, register the operation status of equipment, and assist or guide on-site resolution of related issues to ensure worry free production.
